Wholesale Policies and FAQs

Setting up a wholesale account with To-Go Ware is easy! Give us a call at 888.496.6166 to speak with a representative today and get an account started. If you prefer email, send a request to sales@chicobag.com and we’ll be in touch, or fill out this form and someone will contact you. We look forward to going over our best-sellers and helping you decide which items are the best match for your store!

 

Orders must be made in case pack quantities and our order minimum is $250.
We are happy to provide samples at wholesale cost. Please email sales@chicobag.com with your sample request.
We accept Visa, MasterCard, Discover, American Express, Paypal, and Checks or EFT. If you would like to be considered for Net 30 terms, please contact us at 888.496.6166 and we can provide an application.
Our order turnaround times are usually 2–3 business days to process, plus days in transit. Please be aware that during promotional periods and the holidays, lead times may increase due to the volume of orders we receive.
Orders are shipped via UPS ground or USPS unless otherwise requested. If you prefer to use your own carrier account, please specify this on your order. All orders will be shipped from Chico, CA.
To-Go Ware products can only be sold on the original wholesalers website and cannot be sold on any website for less than our MSRP. Sales of To-Go Ware products on Amazon.com is strictly prohibited unless approved in writing by an executive at To-Go Ware.
We go to great lengths to ensure that your order arrives intact. In the very rare occasion your order is damaged in transit, please report it to us within 3 business days from the date of receipt of merchandise. We will issue a call tag and we will replace the merchandise that has been reported, returned and received by To-Go Ware.
Refused shipments and order cancellations are subject to a 25% restocking fee. You will be responsible for shipping costs incurred by To-Go Ware.
We stand behind the quality of every one of our products. If you have defective product, we will replace it at no charge to you. Please call us at 888.496.6166 to make arrangements.

We are committed to the highest quality of customer service. Positive, personal interactions comprise the foundation of our long-term business relationships. Thank you for your support and interest.

Placing a Wholesale Order with To-Go Ware indicates that you have read, understand and accept the conditions outlined in this Wholesale Policy.