Frequently Asked Questions

There sure is. Please complete the To-Go Ware Warranty Claim Form and mail it along with the defective item to:

ChicoBag Attention: Warranty
747 Fortress Street
Chico, CA 95973

Although the process to make stainless steel requires extractive practices, which overall is not best for the environment, it should be noted that the intensive extractive process is offset by the fact that stainless steel, by its very nature, is 100% recyclable. Therefore, given the lifecycle of our products as compared to plastics and compostables (both of which are extremely resource intensive to manufacture in relation to the amount of time they are actually used before being thrown away), we felt the intensiveness at the manufacturing stage was far outweighed by the extensive lifecycle and reduced overall environmental impact of our products. Additionally, because of its hygienic quality, stainless steel does not require harsh cleaners or a seal or finish applied to make it safe – adding additional health and environmental benefits to using stainless for food storage and transport.

The cotton carrier bag can be put in the washing machine, but we do not recommend that you put it in the dryer, and instead should be air dried.

No, they are not made of organic cotton, rather they are made of reclaimed cotton from the communities of Ghaziabad, India. While we love organic cotton, one of the core values of our mission is to identify creative ways to utilize the resources already present instead of creating product from virgin materials, even organic virgin materials. The cotton for the bags is collected at sites around Ghaziabad, as well as cotton scrap waste from production in the facility. The process includes: collecting, spinning, weaving and confectioning wastages and segregating them by color; they are then garneted to create the fibers, which are further re-spun to create yarns. These yarns are then used for weaving the fabric used to make our bags. The factory that makes them are certified ISO 14001, as well as providing labor protections for their employees.

The food carriers are manufactured at a facility in Mumbai, India.

The tiffin is not insulated, but paired with the cotton carrier bag (which itself is not insulated) seems to be a good combination for regulating the temperature of foods to a degree. If you aren’t going to be using all of the units of the food carrier, we suggest using one of them to store a cold pack. We cannot in any way guarantee that hot foods will stay “hot,” so we always recommend that folks heat it up in a toaster oven or even encourage using the To-Go Ware as a storage container and transfer it to a bowl to heat up in the microwave.

While we do not advertise our food carrier as leak proof, it is water-resistant. The food carrier successfully carries soups and sauces. As long as the carrier is not aggressively shaken or flipped upside down, it usually holds liquids very well. The top unit is recommended for soupier items, as it is the tighter of the two units. Additionally, the new sidekick is perfect for carrying sauces, dressings or baby food inside the food carrier to keep them separate until you’re ready to eat!

The food carrier can be used with heat such as ovens, stove top, toaster oven, or put over an open flame — which makes it great for camping! Like all steel and metal products, it is not safe to use in the microwave.

The food carrier is dishwasher safe, or you can wash it with soap and water.

Due to the nature of stainless steel, particularly the kind approved for food storage, it’s not necessary to put a coating on it – that’s why it’s such a popular material for kitchen, food and medical use. Additionally, we only use a grade of stainless that is approved for the health and safety of our consumers — we are deeply committed to protecting the Earth and the people who live here!

The small sidekick is 2″ high, 2 1/2″ in diameter and holds 1/2 cup of liquid.

The large sidekick is 2″ high, 3 1/2 in diameter and holds 1 cup of liquid.

The 2 tier food carrier is 5 1/2 high fully assembled and 6″ in diameter (6 3/4″ D, including latches); the upper unit is 2 1/2″ high and the base unit is 2 3/4″ high. The 2 tier food carrier holds 4 3/4 cups of liquid in each unit. This food carrier easily holds a sandwhich and salad.

The 3 tier food carrier is 6 ¾” high fully assembled and 4 3/4 ” in diameter (5 1/2″ D, including latches); the upper unit is 2″ high, the middle unit is 2 1/4″ high and the base unit is 2 1/2″ high. The 3 tier food carrier holds about 2 cups in each unit. The food carrier is much more suited to meals with smaller portions of varied foods.

Our stainless is 200, 14/1 grade, a grade specifically made for safe storage of food stuffs. 300 and 200 are the most popular, with 200 containing less nickel than 300. Lab tests have shown that our stainless steel contains no levels of materials harmful to people or the planet.

RePEaT is 8.5″ length x 1.85″ width x 1.13″ depth.

KIDS is 6.25″ length x 1.85″ width x .88″ depth.

The material for our RePEaT and KIDS utensils is made of RPET, recycled plastic bottles. Plastic soda and water bottles that would otherwise end up in the landfills are given a second shot at a useful life by being recycled into this amazingly strong, color-fast and water-resistant utensil holder. An added plus for RePEaT and KIDS wraps is that the recycled material requires less energy during manufacturing than virgin PET materials.

The RePEaT and KIDS recycled plastic wraps can be hand washed with a wet sponge.

Yes, you can! No one carrying To-Go Ware has ever had a problem traveling with their gear. In fact our founder traveled with 50 sets of utensils in her suitcase and the only thing that got pulled was her shampoo!

We use a food-safe, FDA compliant Polyurethane sealant on the utensils to ensure their durability.

No, our utensils are made of a single sheet of bamboo. There are over 1,000 species of bamboo, ranging from groundcover to giant bamboo. Specifically, there are two main types of bamboo, running (spreading) and clumping (non-spreading). The clumping bamboo is the larger of the two, and at the very least can have a stalk 4 1/2″ in diameter, and this is the kind of bamboo used to make our utensils. We do not use the smaller bamboo so often found in indoor planters.

Our bamboo utensils are sourced and made in China by a small, family-owned factory. The forest the bamboo is sourced from is known and we can assure you it is being grown and harvested in a sustainable manner.

There are so many great reasons to choose bamboo. First, it’s beautiful. The delicate grain of bamboo, whether natural or amber-toned, makes it distinctive, refined, and enjoyable to eat with. Bamboo is extremely durable and can withstand a great deal of use without damage. Bamboo doesn’t swell or shrink as hardwoods do, and won’t impart food flavors or staining.

Bamboo is not a tree-it’s a grass, and it grows like one. Many species of bamboo can grow two feet or more a day. When it’s harvested, it need not be replanted, because it will grow a new shoot from its extensive root system. So bamboo renews itself readily, unlike hardwood trees, which, once cut, are gone forever. Bamboo is an endlessly renewable resource.

It enhances the environment. Farmed bamboo stabilizes the earth with its roots, preventing erosion. It takes in greenhouse gasses and produces oxygen. In fact 35% more oxygen than an equivalent stand of trees. It can also provide habitat for birds and animals.

It is extremely versatile. Used in everything from housing, to fiber, to food, bamboo is an extraordinary resource. It provides a long-lasting, non-petroleum based material that has endless applications for use.

You can hand wash them with soap and water, but they will sustain the dishwasher.